All Package Delivery rules are governed by Section 6 of the CityView Resident Handbook, supplemented by the Package Room Policy in Appendix H.
CityView receives an extremely high volume of packages per day. Despite expanding the package rooms in both towers, our capacity to store deliveries is constrained. Additionally, OSHA regulations and contract limitations with service providers on-site pose challenges for delivery larger or heavier items to residents.
- Packages less than 18” as their longest dimension will be temporarily stored at the front desk and should be picked up by residents within 72 hours. Residents will be notified when a package is available for pick-up.
- Larger packages will be temporarily stored in the hallway near the front desk in each tower.
- The front desk will log the packages in and notify you via email and/or text message that your package has been delivered. Your packages will also show in Condo Control under Packages.
- DO NOT go looking for your package before the front desk has processed it and notified you, even if you’ve received notice from Amazon or other delivery services that it has been delivered.
- CityView cannot process Amazon returns for you. You should be able to make arrangements with Amazon to return the package via the Whole Foods on 22nd Street.
- Residents expecting large packages must make arrangements with the front desk in advance of delivery to coordinate appropriate storage and how the item(s) will be brought to the unit. Please provide a tracking number, estimated delivery date, the method of delivery (UPS, FedEx, etc.) and whether or not you give permission to enter the unit to drop-off the package. You may forward your confirmation email directly to the front desks by using Cityviewconciergedesk@gmail.com for the North Tower and Cityviewiiconciergedesk@gmail.com for the South Tower. If you choose to have maintenance bring the item(s) to your unit, you will be charged a fee at the current Resident Maintenance Service (RMS) rate. Note that any package over 50 pounds must be handled by multiple people working together and may incur a higher delivery fee.
Package Returns:
- Outgoing packages can be brought to the South Tower desk.
- If the outgoing package is using FedEx Express, you will need to call them to have them pick it up. FedEx has three different services Ground, Home, and Express. While Ground and Home come every day, Express will only come when called or if there is a package requiring drop-off.
NOTE:
- Perishable items: CityView does not have the ability to store perishable items. Any deliveries, like Blue Apron or Omaha Steaks, should be picked up promptly by the resident receiving the order.
- Bulky or malodorous items (for example, tires) cannot be delivered to the lobby.
- Furniture and appliances should be delivered directly to the unit, must be made using the loading dock and freight elevator, and should take only one trip.
- You must schedule in advance through Condo Control or with the Front Desk.
- Elevator pads will be installed prior to the delivery.
- These deliveries must take place between the hours of 9:00 AM and 5:00 PM Monday through Friday.
- If the delivery company is taking the package to your unit, a copy of their Certificate of Insurance will be required before the delivery can be attempted.
- If the resident will take the item from the loading dock or front desk to their unit, all procedures apply with the exception of the Certificate of Insurance.
Any unit owner or resident moving large items during prohibited times or without reserving the freight elevator will be fined. This includes moving items into or out of the building or within the building. Fines begin at $1,000 and could go higher depending on circumstances.
If the delivery will take multiple trips, you must adhere to the Move-in Procedures (Section 1).